Terms & Conditions

1.2. Scope

These Terms and Conditions apply to all services offered by American Publishings, including but not limited to book writing, editing, publishing, and marketing. They govern the contractual relationship between the Company and the Client from the initial engagement to the completion of services. These terms apply to all clients, regardless of the size or nature of the project.

1.3 Acceptance of Terms

By engaging American Publishings for any of our services, you, the Client, acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree to these terms, you should not use our services. Your continued use of our services constitutes your acceptance of these terms.

1.4 Amendments to Terms

American Publishings reserves the right to amend these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website or through direct communication with the Client. It is the Client's responsibility to review the terms periodically to ensure they are aware of any updates. Continued use of our services after any such amendments signifies your acceptance of the updated terms.

2.2 Services

"Services" refer to the professional activities and tasks performed by American Publishings, which include but are not limited to:

• Book Writing: Creating original written content based on the Client's specifications and requirements.
• Editing: Revising and refining written content to improve clarity, coherence, grammar, and overall quality.
• Publishing: Assisting in the publication process of the Client's written work, including formatting, cover design, and liaison with publishers.
• Marketing:Promoting the Client's written work through various channels and strategies to enhance visibility and sales.
• Digital Marketing:Utilizing digital channels such as websites, email, and online advertisements to promote the Client's written work or brand.
• Online Reputation Management (ORM): Monitoring and influencing the online perception of the Client's brand or written work to maintain a positive public image.
• Influencer Marketing:Partnering with social media influencers and bloggers to promote the Client's written work or brand to their followers.
• Search Engine Optimization (SEO): Improving the visibility of the Client's website or content in search engine results through optimization techniques and strategies.
• Affiliate Marketing:Collaborating with affiliate partners who promote the Client's written work or brand in exchange for a commission on sales generated through their efforts.
• Social Media Marketing:Promoting the Client's written work or brand through social media platforms to engage with target audiences and build a loyal following.

2.3 Client

"Client" refers to any individual, company, or organization that engages the services of American Publishings. The Client is responsible for providing necessary information, making payments, and adhering to the obligations outlined in these Terms and Conditions.

2.4 Contract

"Contract" refers to the legally binding agreement between the Company and the Client, constituted by these Terms and Conditions, any additional terms agreed upon by both parties, and any related documentation (such as project briefs, service agreements, and invoices). The Contract defines the scope of work, responsibilities, and expectations for both parties.

2.5 Intellectual Property

"Intellectual Property" includes all creations of the mind developed by the Company in the course of providing Services to the Client. This encompasses but is not limited to, written content, designs, methodologies, and any proprietary information or materials produced. Intellectual Property rights are subject to the ownership and usage terms detailed in Section 6 of these Terms and Conditions.

2.6 Confidential Information

"Confidential Information" refers to any non-public information disclosed by either the Company or the Client in the course of their business relationship. This includes, but is not limited to:

• Business Plans:Strategies, forecasts, and projections shared during project discussions.
• Personal Information:Any private data such as contact details, personal stories, and financial information.
• Project Details:Specifics about the work being undertaken, including drafts, edits, and proprietary methods.

Confidential Information must be protected and not disclosed to unauthorized third parties, as further elaborated in Section 7 of these Terms and Conditions.

3.1.1 Book Writing

Our book writing service provides clients with professional writing assistance to bring their ideas to life. This includes:

• Ghostwriting: Writing a book on behalf of the Client based on their ideas, outlines, or notes.
• Collaborative Writing: Working alongside the Client to develop content and ensure their vision is accurately represented.
• Biographies and Memoirs:Crafting personal narratives and life stories with sensitivity and precision.

3.1.2 Editing

Our editing services ensure that the Client's written work meets high standards of quality and readability. This includes:

• Developmental Editing: Comprehensive review and restructuring of the manuscript to improve content flow, structure, and coherence.
• Copy Editing: Line-by-line editing to correct grammar, syntax, and punctuation while ensuring consistency and clarity.
• Proofreading:Final review to catch typographical errors and minor mistakes before publication.

3.1.3 Publishing

We assist clients through the entire publishing process, ensuring their book is professionally produced and distributed. This includes:

• Formatting: Preparing the manuscript for print and digital formats, including layout design and typesetting.
• Cover Design:Creating visually appealing and marketable book covers.
• ISBN Registration:Obtaining and registering International Standard Book Numbers.
• Publishing Options:Guiding clients through traditional, self-publishing, or hybrid publishing routes.

3.1.4 Marketing

Our marketing services help authors promote their work and reach their target audience. This includes:

• Digital Marketing: Utilizing online channels to advertise and sell the Client's book.
• Online Reputation Management (ORM): Managing the Client's online presence and maintaining a positive public image.
• Influencer Marketing: Collaborating with influencers to promote the Client's book.
• Search Engine Optimization (SEO):Enhancing the Client's book visibility in search engine results.
• Affiliate Marketing: Establishing partnerships to drive book sales through affiliate networks.
• Social Media Marketing: Promoting the Client's book on various social media platforms to engage with readers and build a community.

3.2 Service Delivery

3.2.1 Delivery Methods

Services will be delivered through various methods depending on the nature of the project. This includes:

• Digital Delivery:Electronic files and communications via email or designated online platforms.
• Physical Delivery:Hard copies and other tangible materials sent via courier or postal services.
• In-Person Meetings:Face-to-face consultations and meetings as necessary and feasible.

3.2.2 Delivery Timeline

The delivery timeline for each service will be agreed upon at the start of the project. This timeline will be influenced by factors such as the complexity of the project, the scope of services requested, and the promptness of the Client in providing necessary information and approvals.

3.2.3 Client Approval

Client approval is a crucial part of our service delivery. Key stages requiring Client approval include:

• Project Initiation:Approval of project scope, timeline, and initial drafts.
• Milestone Reviews:Periodic reviews and approvals of work-in-progress.
• Final Delivery:Approval of the completed work before final delivery or publication.

3.3 Modifications to Services

3.3.1 Changes Requested by Client

Clients may request changes or modifications to the agreed-upon services at any time. Such requests should be communicated in writing. Depending on the nature and extent of the changes, additional costs and adjustments to the timeline may apply. The Company will provide a revised estimate and obtain Client approval before proceeding with the modifications.

3.3.2 Changes Initiated by Company

AmericanPublishings reserves the right to make necessary adjustments to the services provided in response to unforeseen circumstances, technical requirements, or to enhance the quality of the final product. Any significant changes will be communicated to the Client in advance, and their consent will be sought for substantial alterations that may affect the project scope, timeline, or cost.

4.1.1 Accuracy of Information

Clients are responsible for ensuring that all information provided to American Publishings is accurate, complete, and up-to-date. This includes but is not limited to:

• Personal and Contact Information: Accurate details for communication and billing purposes.
• Project-Specific Information: Any relevant data, documents, and specifications necessary for the project's success.

Providing accurate information is essential for delivering high-quality services and avoiding delays or misunderstandings.

4.1.2 Timeliness of Information

Clients must provide required information in a timely manner, adhering to any agreed-upon deadlines. Delays in providing necessary information can impact the project timeline and overall delivery of services. Prompt communication and responsiveness are crucial to maintaining the agreed schedule.

4.2 Compliance with Laws

Clients must ensure that all materials, information, and directives provided to American Publishings comply with applicable laws and regulations. This includes but is not limited to:

• Intellectual Property Laws: Ensuring that any content or materials provided do not infringe on the rights of third parties.
• Privacy Laws: Adhering to regulations related to personal data and privacy, especially if sensitive or personal information is shared.

Clients are responsible for obtaining any necessary permissions or rights related to the materials provided for use in the project.

4.3 Payment Terms

Clients are required to adhere to the payment terms agreed upon at the start of the project. This includes understanding and complying with the following:

4.3.1 Payment Methods

American Publishings accepts various payment methods to facilitate transactions. Accepted methods include:

• Credit/Debit Cards: Payments made through major credit or debit card providers.
• Bank Transfers: Direct transfers to the Company's designated bank account.
• Online Payment Platforms: Payments through recognized online payment services (e.g., PayPal).

Clients must choose a suitable payment method and ensure that payments are made securely and correctly.

4.3.2 Payment Due Dates

All payments must be made by the specified due dates outlined in the contract or invoices. This typically includes:

• Initial Deposit: A portion of the total fee required before project commencement.
• Milestone Payments: Payments due at specified stages of the project, as agreed upon.
• Final Payment: The remaining balance is due upon project completion and approval.

Timely payments are essential for the uninterrupted continuation and completion of services.

4.3.3 Late Fees

In the event of late payments, American Publishings reserves the right to charge late fees. These fees are intended to compensate for the administrative costs and potential delays caused by late payments. Specifics regarding late fees include:

• Interest Charges: A percentage of the outstanding amount may be charged as interest for each day the payment is overdue.
• Service Suspension: Continued non-payment may result in the suspension of services until the outstanding amount is settled.

Clients will be informed of any late fees applied, and prompt payment is encouraged to avoid additional charges and disruptions.

5.1.2 Additional Costs

In addition to the primary service fees, there may be additional costs that arise during the course of the project. These may include:

• Revisions: Costs for significant revisions beyond the initial scope of work.
• Expedited Services: Additional fees for rush or priority services.
• Third-Party Services: Costs incurred from third-party vendors, such as printing services or specialized software.

Clients will be informed of any additional costs in advance, and their approval will be sought before incurring these expenses.

5.2 Payment Schedule

5.2.1 Initial Deposit

An initial deposit is required before the commencement of any project. This deposit is typically a percentage of the total estimated fee and serves to secure the Client's commitment to the project. The deposit amount and due date will be specified in the project contract.

5.2.2 Milestone Payments

For larger projects, payments may be divided into milestones. Milestone payments are due at specific stages of the project, as agreed upon in the contract. These stages may include:

• Completion of Initial Draft: Payment upon delivery and approval of the first draft.
• Mid-Project Review: Payment at a significant midpoint in the project.
• Final Review: Payment upon delivery of the near-final product before final revisions.

5.2.3 Final Payment

The final payment is due upon completion of the project and approval of the final deliverables by the Client. This payment must be received before the final product is delivered or published

5.3 Late Payments

5.3.1 Interest on Late Payments

If payments are not received by the due dates specified in the contract, American Publishings reserves the right to charge interest on the overdue amount. The interest rate and calculation method will be outlined in the project contract. Interest charges are intended to compensate for the administrative burden and potential delays caused by late payments.

5.3.2 Suspension of Services

In the event of continued non-payment, American Publishings may suspend services until the outstanding amounts are settled. Clients will be notified in advance of any service suspensions, and efforts will be made to resolve payment issues promptly to minimize disruption.

5.4 Refunds and Cancellations

5.4.1 Refund Policy

Refunds will be considered on a case-by-case basis. Generally, refunds may be issued in the following situations:

• Project Cancellation by Company:If American Publishings is unable to complete the project due to unforeseen circumstances, a partial or full refund may be issued.
• Service Dissatisfaction:If the Client is not satisfied with the delivered services, a partial refund may be negotiated, depending on the nature and extent of the dissatisfaction.

Refund requests must be submitted in writing, and any approved refunds will be processed within a specified time frame.

5.4.2 Cancellation Policy

Clients may cancel their project at any time by providing written notice to American Publishings. The following terms apply to cancellations:

• Before Project Commencement:Full refund of the initial deposit.
• After Project Commencement:Partial refund based on the work completed up to the cancellation date.
• Near Completion:No refund if the project is near completion, as determined by the milestones reached.

5.4.3 Effect of Cancellation

Upon cancellation of a project:

• Cease of Work:All work on the project will be stopped immediately.
• Return of Materials:Any materials provided by the Client will be returned, and any created content up to the cancellation date will be transferred to the Client.
• Final Invoice:A final invoice will be issued detailing the work completed and any remaining balance due after considering any partial refunds.

6.1.2 Retained Rights

While the final work product's rights are transferred to the Client, American Publishings retains certain rights:

• Portfolio Use: The right to showcase the work in portfolios, promotional materials, and case studies unless otherwise agreed upon in writing.
• Moral Rights: The right to claim authorship of the work and to object to any derogatory treatment of it.
• Pre-Existing Materials: Any pre-existing proprietary materials, tools, or methods used in the creation of the work that are not part of the final deliverable remain the property of American Publishings.

These retained rights allow American Publishings to promote its services while respecting the Client's ownership of the final product.

6.2 License to Use

6.2.1 Scope of License

In cases where the transfer of full ownership is not applicable, American Publishings may grant the Client a license to use the work. The scope of this license will be defined in the contract and may include:

• Non-Exclusive Use:The Client can use the work, but American Publishings retains the right to use and license the work to others.
• Exclusive Use:The Client has the exclusive right to use the work, and American Publishings agrees not to license the work to any other party.

The scope of the license will be tailored to the specific needs and agreements of each project.

6.2.2 Duration of License

The duration of the license granted to the Client will be specified in the contract. This can include:

• Perpetual License: The right to use the work indefinitely.
• Term-Based License: The right to use the work for a specified period.
• Project-Based License: The right to use the work for the duration of a particular project or campaign.

These terms ensure that the Client's usage rights are clearly defined and agreed upon from the outset.

6.3 Third-Party Materials

6.3.1 Usage Rights

In the course of providing services, it may be necessary to use third-party materials, such as images, text, or software. American Publishings will ensure that:

• Permissions:All necessary permissions and licenses for third-party materials are obtained.
• Attributions:Proper attribution is provided, as required by the third-party material's license.

This ensures that all third-party materials are used legally and ethically.

6.3.2 Client Responsibility

The Client is responsible for any third-party materials they provide to American Publishings. This includes:

• Rights and Permissions: Ensuring they have the legal right to use and sublicense the third-party materials to American Publishings.
• Accuracy and Completeness:Providing accurate and complete information regarding any usage restrictions or requirements associated with the third-party materials.

Clients must ensure that all materials they provide comply with applicable laws and do not infringe on the rights of third parties.

7.2 Obligations of Confidentiality

Both parties have a duty to protect Confidential Information from unauthorized use and disclosure. These obligations include:

7.2.1 Non-Disclosure

The Receiving Party agrees to:

• Protect Confidential Information:Use the same degree of care to protect the Disclosing Party's Confidential Information as it uses to protect its own, but in no event less than reasonable care.
• Limit Disclosure:Only disclose Confidential Information to employees, agents, or subcontractors who need to know such information for the purpose of performing obligations under the contract and who are bound by confidentiality obligations no less restrictive than those set forth herein.
• Prevent Unauthorized Access:Implement and maintain appropriate security measures to protect Confidential Information from unauthorized access, use, or disclosure.

7.2.2 Use of Confidential Information

The Receiving Party agrees to use Confidential Information solely for the purpose of performing obligations under the contract. The Receiving Party shall not use Confidential Information for any other purpose, including for its own benefit or the benefit of any third party, without the prior written consent of the Disclosing Party.

7.3 Exceptions to Confidentiality

Certain circumstances may permit the disclosure of Confidential Information without violating confidentiality obligations. These exceptions include:

7.3.1 Public Domain

Confidential Information does not include information that:

• Is or becomes Publicly Available: Information that is or becomes publicly available through no breach of the confidentiality obligations by the Receiving Party.
• Already Known:Information that was already in the possession of the Receiving Party without restriction in relation to disclosure before the date of receipt from the Disclosing Party.

7.3.2 Legal Requirements

The Receiving Party may disclose Confidential Information if required to do so by law, regulation, or court order, provided that the Receiving Party:

• Provides Notice: Gives prompt written notice to the Disclosing Party of the requirement, if legally permissible, to allow the Disclosing Party to seek an appropriate protective order or other remedy.
• Limits Disclosure:Discloses only the portion of Confidential Information that is legally required.

7.3.3 Third-Party Disclosure

The Receiving Party may disclose Confidential Information to third parties with the prior written consent of the Disclosing Party. In such cases:

• Written Agreement: Ensure that the third party is bound by confidentiality obligations no less restrictive than those set forth herein.
• Disclosure Restrictions:Limit the disclosure to only the information necessary to fulfill the third party's obligations related to the services.

8.1.2. Insolvency

American Publishings may terminate the agreement with the Client immediately upon written notice if the Client becomes insolvent, files for bankruptcy, or is subject to any proceeding relating to insolvency, receivership, liquidation, or assignment for the benefit of creditors. In such cases, the Company shall have no further obligation to provide Services, and any outstanding payments for Services rendered up to the date of termination shall become immediately due and payable.

8.2. Termination by Client

8.2.1. Notice Period

The Client may terminate the agreement with American Publishings by providing written notice at least 30 days prior to the desired termination date. The notice should clearly state the reason for termination and the desired termination date. Termination by the Client will not affect the Client's obligation to pay for Services rendered up to the termination date.

8.2.2. Refund Eligibility

Upon termination by the Client, eligibility for refunds will be determined based on the progress of the Services at the time of termination. If the Services have been substantially completed, the Client may not be entitled to a refund. For Services not yet started or partially completed, the Company may issue a pro-rata refund for the uncompleted portion, less any non-refundable deposits or fees incurred.

8.3. Effects of Termination

8.3.1. Return of Materials

Upon termination of the agreement, each party shall promptly return or destroy all Confidential Information and materials belonging to the other party, as requested. The Client shall return any materials, documents, or content provided by American Publishings in connection with the Services. Likewise, American Publishings shall return or destroy any content or materials provided by the Client unless otherwise agreed in writing.

8.3.2. Final Payment Obligations

Upon termination of the agreement, the Client shall be responsible for the payment of any outstanding fees for Services rendered up to the termination date. This includes any additional costs incurred by the Company as a result of the termination. The Client agrees to settle all final payment obligations within 14 days of receiving the final invoice from American Publishings. Failure to make the final payment may result in legal action and additional charges for collection efforts.

9.1.2. Third-Party Services

American Publishings may utilize third-party services or resources in the course of providing its Services. The Company makes no representations or warranties regarding the accuracy, reliability, or quality of any third-party services used or recommended by the Company. American Publishings is not responsible for any issues or liabilities arising from third-party services, including but not limited to delays, errors, or omissions. Clients agree to hold American Publishings harmless from any claims related to third-party services.

9.2. Limitation of Damages

9.2.1. Direct Damages

In no event shall American Publishings be liable for any direct damages exceeding the total amount paid by the Client for the specific Service giving rise to the claim. This limitation applies regardless of the form or basis of the claim or action, whether in contract, tort, or any other legal theory. Clients acknowledge and agree that this limitation of liability is a reasonable allocation of risk and is a fundamental element of the basis of the bargain between the Client and American Publishings.

9.2.2. Indirect Damages

American Publishings shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages, including but not limited to loss of profits, revenue, data, or business opportunities arising out of or related to the use of, or inability to use, the Services, even if the Company has been advised of the possibility of such damages. This exclusion applies regardless of the form or basis of the claim or action, whether in contract, tort, or any other legal theory.

9.3. Indemnification

9.3.1. Client Indemnification

The Client agrees to indemnify, defend, and hold harmless American Publishings, its affiliates, and their respective officers, directors, employees, agents, and representatives from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorney's fees) arising out of or related to: (a) the Client's use of the Services; (b) any breach by the Client of these Terms; (c) any violation by the Client of any applicable law, regulation, or third-party rights; and (d) any content or materials provided by the Client for use in connection with the Services.

9.3.2. Company Indemnification

American Publishings agrees to indemnify, defend, and hold harmless the Client from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorney's fees) arising out of or related to: (a) any breach by the Company of these Terms; (b) any violation by the Company of any applicable law, regulation, or third-party rights; and (c) any gross negligence or willful misconduct by the Company in the provision of the Services.

10.2. Arbitration

10.2.1. Arbitration Process

In the event of any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or validity thereof, the parties agree to first attempt to resolve the dispute through good faith negotiations. If the dispute cannot be resolved through negotiations within 30 days, the parties agree to submit the dispute to binding arbitration. The arbitration shall be conducted in accordance with the rules of the arbitration institution agreed upon by both parties. If the parties cannot agree on an arbitration institution, the arbitration shall be conducted under the rules of the American Arbitration Association (AAA).

The arbitration shall take place in the jurisdiction where American Publishings is registered, and the proceedings shall be conducted in English. The arbitral tribunal shall consist of a single arbitrator appointed by mutual agreement of the parties. If the parties cannot agree on an arbitrator, the arbitration institution shall appoint one.

10.2.2. Binding Nature

The decision of the arbitrator shall be final and binding on both parties, and the arbitrator's award may be entered as a judgment in any court of competent jurisdiction. The parties agree to abide by and perform any award rendered by the arbitrator. The costs of arbitration, including the fees of the arbitrator, shall be borne equally by the parties unless otherwise awarded by the arbitrator. Each party shall bear its own legal fees and expenses incurred in connection with the arbitration.

10.3. Jurisdiction

Subject to the arbitration clause above, the parties agree that any legal action or proceeding arising out of or relating to these Terms shall be brought exclusively in the courts of the jurisdiction where American Publishings is registered. The parties hereby consent to the personal jurisdiction and venue of such courts and waive any objections to the convenience of this forum. Nothing in this section shall limit the right of American Publishings to seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property rights or confidential information.

11.1.2 Client's Right

The Client also has the right to propose amendments to the contract if they deem it necessary or desirable. This may include requests for modifications to better align with their needs, preferences, or changing circumstances.

11.2 Notification of Amendments

11.2.1 Proposal of Amendments

If either party wishes to propose amendments to the contract, they must do so in writing. The proposed amendments should clearly outline the proposed changes and the rationale behind them. The party proposing the amendments should provide sufficient justification and explanation to facilitate understanding and consideration by the other party.

11.2.2 Review and Negotiation

Upon receipt of proposed amendments, both parties will review the proposed changes and engage in good-faith negotiations to reach a mutual agreement. This may involve discussions, clarifications, and any necessary revisions to the proposed amendments.

11.2.3 Agreement and Implementation

Once both parties have reached agreement on the proposed amendments, the amended contract will be documented in writing and signed by authorized representatives of both parties. The amended contract will then supersede and replace any previous versions, and the updated terms and conditions will come into effect as specified in the amended contract.

11.2.4 Notification to Concerned Parties

Both parties are responsible for ensuring that any concerned parties, such as employees, agents, or subcontractors, are notified of the amendments and are provided with updated copies of the contract as necessary. This ensures that all relevant stakeholders are aware of and bound by the updated terms and conditions.

11.3 Effective Date

The effective date of the amendments will be specified in the amended contract. This may be the date of mutual agreement, a specified future date, or as otherwise agreed upon by both parties. The amended terms and conditions will take effect from the effective date onward.

12.2 Severability

12.2.1 Severed Provisions

The severability provision states that if any provision of the contract is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be severed from the contract without affecting the validity, legality, or enforceability of the remaining provisions. This ensures that the contract remains enforceable to the fullest extent possible, even if certain provisions are deemed invalid.

12.2.2 Remainder of Agreement

The remainder of the agreement provision clarifies that the remaining provisions of the contract shall continue in full force and effect, unaffected by the severance of any invalid, illegal, or unenforceable provision. This provision helps preserve the integrity and enforceability of the contract as a whole.

12.3 Waiver

12.3.1 Failure to Enforce

The failure to enforce a provision states that the failure by either party to enforce any provision of the contract shall not constitute a waiver of that provision or any other provision. This means that a party's failure to enforce its rights under the contract in a particular instance does not prevent it from enforcing those rights in the future.

12.3.2 Written Waiver

The written waiver provision specifies that any waiver of a provision of the contract must be in writing and signed by the party granting the waiver. This ensures that waivers are clear, explicit, and documented, preventing misunderstandings or disputes regarding the parties' intentions.

12.4 Assignment

12.4.1 By Company

The assignment provision states that American Publishings may assign its rights and obligations under the contract to a third party without the Client's consent. This allows American Publishings to transfer its contractual obligations in the event of a merger, acquisition, or other corporate restructuring.

12.4.2 By Client

The assignment provision also grants the Client the right to assign its rights and obligations under the contract to a third party with American Publishings prior written consent. This ensures that any assignment by the Client is subject to American Publishings's approval to protect its interests and ensure the continuity of services.

13.2. Client Support

13.2.1. Support Hours

Our support team is available to assist you during the following hours:

• Monday to Friday:XXXXXXX
• Saturday:XXXXXXX
• Sunday and Public Holidays:XXXXXXX

Please note that response times may vary depending on the volume of inquiries and the nature of your request. We strive to respond to all inquiries within 24-48 hours during business days.